Pre-Conference Training
Take advantage of three full days of complimentary training lead by our Head Office team and guests speakers. Click below to see the daily session schedule or scroll down for a content overview.
COURSE DETAILS
Please find below an outline of some of the available content at pre-conference training.
Mastering
Essential Small Business Skills
Presenter(s): BDMs
Strengthen your foundation by mastering key skills every small business owner needs. This session covers essential topics like financial planning, effective marketing, and customer management to help you run a successful and sustainable business.
Networking
& Sponsorship to Grow Your Business
Presenter(s): BDMs
Learn
the art of building meaningful connections and securing sponsorships to expand
your business. This session focuses on strategic networking techniques and
sponsorship opportunities to help you grow your business while focusing on the
bigger picture.
Collaboration
Workshop: Groups & Hosting
Presenter(s): BDM
Always a popular session, join us to learn about new amazing features of the system, some tips to working smarter not harder, and anything else you want to ask about.
Fares & Ticketing: NDCs, Why What & How?
Fares & Ticketing: NDCs, Why What & How?
Presenter: TBC
These 3 letters have caused much confusion and angst
across the industry. NDC differs from airline to airline and from GDS to GDS.
IATA has stated that its intention is to have NDC as an ‘industry standard’ by
2032. Join us for a discussion on NDC, see how it is being used by the airlines,
learn about how you can take advantage of NDC fares currently in the market and
book, sell & ticket these fares.
Cruise Masterclass: CLIA: Cruise Trends & Training
Presenter: Peter Kollar (CLIA) & Rhona Rodgers
Join Rhona and Peter for a transformative session on Cruise Sales and Professional Development. This dynamic training will delve into the latest trends in cruise sales and highlight the invaluable CLIA training resources available to travel agents. Participants will gain insights into each CLIA Elective, exploring the wealth of knowledge and skills they can acquire.
Combatting Online Travel Agents
Presenter: Product
The OTA’s blasted into our world several years ago and
seem to be able to incredible value that is hard to match and/or beat. If you
are interested to find out how the online travel agents ‘do it’, this session
is for you. You will learn how to upsell your clients from clever OTA (online
travel agent) marketing to break down the myths and deliver a great customer
experience.
Virtuoso Masterclass: Working with Virtuoso onsites and suppliers
Presenter: Virtuoso
How does a Virtuoso on-site truly assist your
business? Create amazing itineraries, personalised to your client’s needs, by
working with a Virtuoso onsite. Virtuoso will teach you more about qualifying
your client and working with an onsite to create the best possible outcome for
both you and the client.
MTA Companion: Tips & Tricks
Presenter: Kirsty Tate
Love this system and want to learn more? Then this
workshop is for you. Topics will include creating and saving library templates,
adding post trip surveys, using the system to create travel quotes and
itineraries and all the new MTA Companion features.
GDS Workshops
Presenter: Various
Each GDS will be represented for tips and advice in the current landscape. Tips and tricks and how to access ongoing training.
Social Media
Presenter: Brydie Cox
Join one of the social media sessions that suits your skill set. Whether you're starting your journey or wanting to start getting more creative, there'll be a session for you!
CLIA Masterclass: CLIA Expedition Training
Presenter: Peter Kollar (CLIA)
Join us for an exciting training session on Expedition Cruising, where you'll discover why selling expedition cruises is not only financially rewarding but also a powerful way to build customer loyalty. This rapidly growing sector of the cruise industry has seen a remarkable 71% increase in passengers from 2019 to 2023, making it a lucrative market for savvy travel advisors.
Marketing
Presenter: Kerryn Taylor
Marketing: Get Creative with Canva