Pre-Conference Training

WED 29 MAY

Streams

Check your emails for your personalised conference invite - this is also where you register your attendance for Pre-Conference Training. 


THU 30 MAY

Themes (Peer to Peer workshops)

Check your emails for your personalised conference invite - this is also where you register your attendance for Pre-Conference Training. 

COURSE DETAILS


Building your database

Presenter(s): BDMs

If you are struggling to increase your business and would like to build a more successful database of travelling clients.  Tips and tricks that are tried and tested!

Charging for your time

Presenter(s): BDMs

Are you unsure how much you should be charging your clients?  We will show you not only what you should be charging to earn a good hourly rate, but also breakdown the myths about charging for your time. 

MTA Companion

Presenter: Kirsty Tate

Always a popular session, join us to learn about new amazing features of the system, some tips to working smarter not harder, and anything else you want to ask about. 

MTA Global Fares

Presenter: Kirsty Tate

Still a bit nervous about using MTA Global Fares. Come along to this session 

Cruise booking engines

Presenter: Rhona Rodgers

Tired of listening to the cruise line call centre hold music? Want to get your head around our main cruise booking engines (WLCL / RCCL)? Allowing you to instantly quote, book and manage your cruises, this session will remove the frustration of the call centre wait and put you more in control of your cruise bookings. Rhona will also give an overview on cruise agent portals and agent rewards programs and why you should be registered for these

Luxury Affiliations

Presenter: Rhona Rodgers

Are you unsure how much you should be charging your clients?  We will show you not only what you should be charging to earn a good hourly rate, but also breakdown the myths about charging for your time. 

Virtuoso Voyages

Presenter: Rhona Rogers

Always a popular session, join us to learn about new amazing features of the system, some tips to working smarter not harder, and anything else you want to ask about. 

Airfares 101 - Getting back to basics

Presenter: Prem Halama

This 2-part session (you must register and attend both sessions) will cover getting back to basics – very relevant in this ever-changing airfare landscape. Prem will cover understanding airfares, reading fare rules, booking classes, fare quoting, essential knowledge when creating a booking, quoting a fare, and changing a fare once ticketed. This session will cover, where relevant, GDS specific content. Reference material will be provided. 

MTA Fares and how to find them

Presenter: Prem Halama

We have some amazing airfares – do you know how to access them, understand them & book them? Join us that this informative session that will explain it all. 

Fares & ticketing: 

Q & As

Presenter: Prem Halama

During this Q&A session, you can take advantage of the staff on hand to ask your ticketing questions, such as MTA Global Fares ‘masterclass’ questions, how to reissue a ticket and calculate an adcol.  myths about charging for your time.